Value #2 – Respect

People who value Respect demonstrate…

  • Active listening of other’s opinions
  • Approachability
  • Responsiveness to other’s concerns

To demonstrate Respect, we commit to hold each other accountable for the following:

  • Always engage in honest, courteous, respectful, direct communication, which includes spoken remarks, body language, written documents, phone calls and emails, that are conducted in a professional, constructive, and efficient manner
  • Respect the core values of integrity, honesty, credibility and teamwork
  • Respect for department leadership and reporting structure
  • Communicate and respond in a timely and appropriate manner including phone calls, texts, emails, pages
  • Do not use email to resolve complex issues or to address emotionally charged situations
  • Address concerns or disagreements with the appropriate person in a timely manner – refrain from ‘triangulation’
  • Willingly participate in discussions on problem resolution, ask for and provide timely and honest feedback
  • Listen and respond professionally to patients, visitors and/or colleagues
  • Introduce yourself to others
  • Knock prior to entering an office or patient’s room. Ask permission to enter and introduce yourself
  • Maintain the confidentiality of sensitive information
  • Be punctual; respect others’ time and give your time to others
  • Meet deadlines and follow up on issues and requests
  • Provide constructive feedback privately when possible. Coach in private; commend in public


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